We have many owners' manuals available under the "Customer Service" section of the Instep website. To view the .pdf files, you must have Adobe's Acrobat Reader installed on your computer. I

2. How can I purchase an accessory or extra coupler?

Additional couplers and accessories can be purchased online through instep.net. Click on the attached link to make a purchase click here. Please be sure to read the Terms & Conditions before finalizing your purchase. We do our best to have the accessory you want, but if the item is out of stock please check back in a few days.

3. How do I get replacement parts or make a warranty claim?

You can order a replacement part or make a warranty claim by calling our Customer Service Department at 1-800-242-6110 or email us at info@instep.net For us to complete your order, you will need the name and model number of your unit readily available.

4. How do I find a dealer that sells Instep?

Some of the retailers that sell our products are Target, Toys R Us, Amazon, and Dick’s Sporting Goods as well as baby specialty shops. You can use our InStep dealer locator by clicking this link dealer locator

5. How do I find a retail price for Instep products?

The retail price of our strollers, joggers, and trailers is determined by the retail store. We have a Manufactured Suggested Retail Price but ultimately the seller sets the retail price. The MSRP is listed within the product details of each model shown online.

6. Can I buy a replacement part online?

We are sorry, but we do not have replacement or non-warranty parts available for sale online. Please call our customer service department at 1-800-242-6110 to purchase a replacement part. You will need the model number and date code to order replacement parts for your unit. This information can be found on the stroller, jogger or trailer itself.

7. What if the Instep product I just bought is damaged or missing parts?

For damaged or missing parts, please call our customer service department at 1-800-242-6110. You will need the model number and date code to order replacement parts for your unit. This information can be found on the stroller, jogger or trailer itself.

8. What brands of car seat can the Car Seat Adapter Bar be used with?

We have two models of car seat adapters. The 25-AR701 is designed for use on the Suburban models 11-AR700, 11-AR700A, and 11-AR725. The 25-AR101 is designed for use on the Safari models 11-AR165, 11-AR166, 11-AR167, 11-AR245 11-AR250, and the 11-AR255.

When the car seat adapter bar is properly installed onto the stroller, it is designed to be used with the following infant car seat brands and models: Graco™, Evenflo Embrace™, Dorel™, Peg Perego™, Britax™, Chicco™, Combi™, Combi Centre™, Combi Connection™, and Compass™. However, before using the adapter bar, you should contact the respective car seat maker for verification on compatibility.

9. What does the warranty cover?

Instep's limited warranty declares all products to be free from defects in materials and workmanship for a period of one year from the date of purchase. Instep will send no-charge replacement parts for up to one year from the date of purchase for items deemed defective by our customer service dept. Please note: wearable parts such as tires and tubes are not covered by this limited warranty. Please refer to the owner's manual for more details on the limited warranty.

10. What is the weight limit for Instep snow-shoes?

Weight limits vary by model. Please see chart below for specific details:

OPTIMA models - Black Hypalon rubber

SN750	8 X 25	SUPPORTS UP TO 175
SN650	9 X 30	SUPPORTS UP TO 225
SN550	10 X 32	SUPPORTS UP TO 275
SN450	10 X 36	SUPPORTS UP TO 300

SUBZERO models - PVC rubber decking

LY825	8 X 25	SUPPORTS UP TO 175
LY825PL	8 X 25	SUPPORTS UP TO 175
LY825PLB	8 X 25	SUPPORTS UP TO 175
LY1032	10 X 32	SUPPORTS UP TO 275
LY1032PL	10 X 32	SUPPORTS UP TO 275
LY1032PLB	10 X 32	SUPPORTS UP TO 275

11. What are the dimensions of my stroller or jogger?

Folded and assembled dimensions vary by model. Please refer to the chart below for information specific to your model:

Model	Model#	Folded	Assembled	Unit Weight
Schwinn Dlx single jogger	SC100	35x19x16	50x19x41	19lbs
Schwinn Dlx double jogger	SC200	35x31x16	50x31x41	30lbs
Schwinn Swivel jogger	SC500	14x31x19	39x46x23	21lbs
Schwinn Swivel Dbl jog	SC900	33x32x31	46x32x39	30lbs
Schwinn Everyday stroller	SC400	28x22.5x43	42x22.5x43	16lbs
Schwinn Sport Utility single	SC600	44x9x11	40-44x18x31	18lbs
Schwinn Sport UtilityDbl	SC700	44X9X17.5	40-44X32X31	29lbs
EZ Stride DLX	EZ125	35x19x12	48x19x41	21lbs
Lil Dipper	KA150	37x23.5x19	47x23.5x39.75	19lbs
Safari TT single	AR160	14x31x19	39x46x23	21lbs
Elite Aluminum single	ET100	35x18x8	50x23x42	21lbs
EZ Strider single	EZ175	35x19x12	48x19x41	21lbs
10K Aluminum single	KA100	35x19x16	50x19x41	18lbs
10K Ultimate Aluminum	KA175	37x23.5x19	47x23.5x39.75	19lbs
20K Aluminum single	KA300	39x23.5x20	51x23.5x41	22lbs
5K Single	KS100B	35x19x16	50x19x41	23lbs
5K single	KS175	35x19x16	50x19x41	23lbs
Marathon single	MA100	33.5x22.5x19.5	42x23x41	23lbs
Ultra Aluminum single	UL100	35x19x16	50x19x41	18lbs
Safari TT Double	AR260	33x32x31	46x32x39	30lbs
EZ Strider DLX dbl	EZ225	35x19x12	48x19x41	29lbs
EZ Strider double	EZ275	34x31.5x19	49x31.5x41	29lbs
10K Ultimate Alm. Dbl	KA275	33.5x31.5x18.25	42x32x41	22lbs
5K double	KS205	34x31.5x19	49x31.5x41	26lbs
Ultra Aluminum double	UL200	34x31.5x19	49x31.5x41	21lbs
Saturn Everyday Stroller	SS100	28x22.5x43	42x22.5x43	16lbs
Saturn Everyday Stroller	SS150	11x31x19	43x32x23	12lbs
Stroller Backpack	SB100AB	32x17x8.5	29x16x36	8lbs
DLX Stroller Backpack	SB150	32x19x8.5	25.5x19x36	7lbs

12. Are Instep products tested for safety?

Yes, we are a proud member of the JPMA organization and choose to have our strollers tested by an independent testing laboratory to the specific ASTM standard.

13. What is the age recommendation for Instep products?

We recommend that a child be at least 6 months of age before putting him/her in any of our strollers. Trailers are not for use with children under the age of 12 months. Children should be able to support the weight of their heads.

14. What is the weight limit for massage tables and chairs?

The Massage Table has a 550 pound weight limit. The Massage Chair has a 325 pound weight limit.

15. What are the dimensions of the massage tables and chairs?

Massage Table
Unfolded L87 x H27 x W34
Folded L36.5 x H8 x W27

Massage Chair
Unfolded L30 x H19 x W52
Folded L41 x H19 x W9.5

16. The front wheel on my stroller/jogger pulls to one side - what can I do?

There are troubleshooting instructions in the owners manual that include front wheel alignment problems. If your wheel is veering to the left, loosen the quick release mechanism and adjust the wheel to the right, tighten the quick release mechanism. If it is veering to the right, loosen the quick release mechanism and adjust wheel to the left, tighten the quick release mechanism. If this does not fix the problem, call our Customer Service Department at 800-242-6110 and speak with a representative.

17. How do I clean the fabric on my InStep product?

If light cleaning is required, use a soft cloth with warm water and mild soap. Air dry. Do not put in washing machine. Do not bleach! Any method of washing besides what is listed here voids the warranty.

18. My Instep product arrived damaged - what can I do?

If your product was delivered damaged and the box clearly shows damage, please contact the delivery carrier and file a damage claim with them. If the box is not damaged but the product is broken or has missing parts, please contact out Customer Service Department at 800-242-6110 and speak with a representative.

19. How wide are InStep strollers?

Our single strollers are 24 inches wide. Our double strollers are 32 inches wide, which fit through standard door openings.

20. Are any InStep products under recall?

In January 2008, Pacific Cycle announced a recall on the Pathfinder Instant Tandem Trailer COUPLER. The instant tandem is not recalled, only the connecting coupler is under recall.

A replacement coupler can be obtained by calling our Recall Hotline at (877) 564-2261 and speaking with a representative. If you are not sure whether yours needs replaced or not, please review the recall announcement at: http://www.cpsc.gov/CPSCPUB/PREREL/prhtml08/08156.html

21. How tall can my child be to sit in an InStep stroller?

The height limit of the child for all of our strollers is 38 inches tall.

22. How tall are Instep strollers?

The standard height of the strollers itself is 39-41 inches tall.

23. What is the weight limit on my stroller?

Weight limits for strollers vary by model, but generally are 50 lbs for single strollers and 100 lbs for double strollers.

24. I did not receive an email confirmation. Was my order received?

The confirmation email may have been blocked by your spam filter or directed to your junk mail folder. If it is not there, please call the customer service line at (800) 242-6110 or email us at info@instep.net, and one of our representatives will be happy to verify your order.